AI Chatbot With Desku
Developing an Desku Ai Chatbot is no easy task. Unless you have the right tools and expertise at your disposal, your chatbot could fall flat on its face. A good way to minimize the risk of such failure is to work with a reliable software development company that can support your project through every step of the process. It can provide an MVP-driven development approach, real-time quality testing and incorporate user feedback to ensure that your chatbot is ready for prime time.
With a low-code builder, Desku allows you to create conversational experiences that run across all channels including your website and messaging apps. Using the platform’s intuitive drag-and-drop tool, you can design your perfect bot flow and test its performance before publishing it to your channel. Moreover, you can easily integrate your chatbot with popular customer service tools and social media platforms to expand its reach.
A great example of an innovative chatbot is the one developed by Disney for its animated film, Zootopia. The chatbot allowed children to interact with the movie’s tenacious police officer protagonist, Lt. Hopps, to help solve crimes in the city of Zootopia by submitting questions and exploring avenues of inquiry. The result was a unique and engaging chatbot experience that took advantage of the power of AI.
One of the most important aspects of designing a chatbot is making sure that it’s human-sounding. This is because customers expect that a chatbot will be able to speak like a person and understand their questions. When a chatbot isn’t human-sounding, it can cause confusion and frustration for the customer. This is why it’s so crucial to take the time to make sure that your chatbot has a natural voice and cadence.
Developing an AI Chatbot With Desku
Another essential aspect of a successful chatbot is integration with a knowledge base. This allows your bot to quickly answer the most frequently asked questions and reduce resolution times. It can also connect the customer to a live agent if it isn’t able to provide a solution in the first attempt. This will help to increase customer satisfaction and retention.
It’s also critical to track what questions are confusing your chatbot. This can help you identify problems that need to be fixed and improve your product. For example, if your chatbot is getting confused by billing questions, you may want to add more information about pricing on your site or change the way that you word these answers. You should also consider adding a FAQ page to your website that addresses these common questions.
An additional benefit of integrating your chatbot with a knowledge base is that it can quickly convert conversations into tickets, allowing them to be assigned to the appropriate team members. This can help you reduce ticketing times even further. Additionally, a chatbot can also send customers links to relevant articles if it is unable to answer their question. This will save time for your team and improve the overall customer experience.